The effect of service quality, fairness, reputation and perceived value on patient's loyalty in Malaysian private hospitals

The effect of service quality, fairness, reputation and perceived value on patient's loyalty in Malaysian private hospitals

Healthcare providers' quality becomes a serious problem in Indonesia thereby leading many Indonesians to seek medical treatment in Malaysian private hospitals. Nevertheless, Malaysian private hospitals are not equally delivering the expected quality services to the patients, thus leading to sho...

Saved in:

书目详细资料
主要作者:	Turay, Tiara
格式:	Thesis
语言:	eng eng
出版:	2021
主题:	RA410.55 Hospital Care.
在线阅读:	https://etd.uum.edu.my/9628/1/s99122_01.pdf https://etd.uum.edu.my/9628/2/s99122_02.pdf
标签:	添加标签 private 1

相似书籍

The impact of hospital nurse staffing, work environment and patient-centeredness on the quality of care and patient safety
由: Jarrar, Mutaman Khalil Mahmoud
出版: (2015)

Simulation Study of Improving Service for Patient Treatment at Hospital Besar Alor Setar (HBAS)
由: Saleh, Hashim
出版: (2004)

Effect of prosocial voice and structural empowerment on patient safety culture moderated by self-monitor and mediated by psychological empowerment at Saudi public hospitals
由: Modeidh A, Almotairi Theeb
出版: (2015)

Kepuasan Pesakit Terhadap Perkhidmatan Hospital
由: Zulhai, Mohd. Nor Affendy
出版: (2004)

Web Based Application for Patients Medical Test System
由: Shybub, Abdulrahman Issa KH
出版: (2010)

Determinants of nurses' pain management practices in Jordan: The moderating role of patient's barriers
由: Al-Zghoul, Bashar Isam Saleem
出版: (2016)

Influence of Indoor Air Quality (IAQ) on the Sick Building Syndrome (SBS) at two selected hospitals
由: Ahmad Romaizi, Alias
出版: (2017)

Tahap kesedaran risiko jangkitan hiv di kalangan penolong pegawai perubatan di klinik dalam daerah Kota Bharu
由: Mat Daud, Nawawi
出版: (2023)

Factors Influencing Demand for Medical Care among Urban Dwellers in Sarawak
由: Tan, Phoi Tsze
出版: (2010)

The determinants of health care expenditure: an empirical evidence from Asean countries
由: Nor Faizah, Ahmad @ Mohammed Razikin
出版: (2017)

The Individual Demand for Private Health Insurance in Malaysia
由: Arpah, Abu Bakar
出版: (2012)

The impact of big data utilisation on Malaysian government Hospital performance
由: Dias, Mahathelge Nicholas Ruwan
出版: (2022)

Customer Satisfaction: A Comparative Study Between Government and Private Hospital
由: Mohd Fahami, Abas
出版: (2011)

The relationship between transformational leadership, high performance work system, organizational climate, and patient safety in Saudi public hospitals
由: Aiyadh, Al Otaibi Eqab
出版: (2014)

Service quality on patient expectation and actual service received at Gleanegal Kuala Lumpur
由: Nazratulshima, Mohd Halim
出版: (2016)

The mediating effect of soft TQM on the relationship between lean practices and innovation skills in Lebanese hospitals
由: Aoun, Malak lbrahim
出版: (2015)

Relationship between good governance determinants for healthcare administration and health outcomes in Multan district public hospitals, Pakistan
由: Dawood, Nawaz
出版: (2021)

The adoption of healthcare information systems within public hospitals in Kurdistan region of Iraq
由: Mohamed, Waleed KH
出版: (2017)

Influence of caregiving and personality on the stress level of caregivers of cancer patients: Role of social support as a mediating variable
由: Ul-Ain, Ansa Qurat
出版: (2017)

Determining efficient scheduling approach of doctors for operating rooms: An analysis on Al-Shahid Ghazi Al-Hariri hospital in Baghdad
由: Hasan Ali, Hussein
出版: (2018)

Hubungan di antara amalan pengurusan keselamatan dan gelagat pematuhan keselamatan dalam kalangan penolong pegawai perubatan kesihatan awam negeri Kelantan
由: Mahadi, Abdullah
出版: (2020)

The hybrid model for intention to adopt BYOD from the perspective of Pakistani doctors
由: Nisar, Saima
出版: (2021)

A usability model for chronic disease management mobile applications
由: Zahra, Fatima
出版: (2022)

Factors affecting Health Management Information Systems (HMIS) adoption success towards improving healthcare institution's performance in Kedah
由: Nurul Khairiah, Musa
出版: (2023)

Customer satisfaction on quality of private Hospitals in Sana'a, Yemen /
由: Abbas, Ali Khudair
出版: (2010)

Leaders interpersonal communication skills enhancing nurses innovative behaviour in northern region Malaysian public state hospitals: moderated by perceived trustworthiness / Darma Ta’siyah Gumbri
由: Gumbri, Darma Ta’siyah
出版: (2019)

Perceived needs of parents in neonatal and paediatric intensive care unit at a teaching hospital /
由: W Solihatul Hafidzah binti Wan Mohd Annuar

Constructs of adherence and non-adherence to lifestyle modification among post-cardiac rehabilitation patients in Serdang Hospital / Noraini Mansor
由: Mansor, Noraini
出版: (2020)

Muslim friendly medical services quality, satisfaction and loyalty intention : perspective of Muslim patients at the private hospital /
由: Rahman, Muhammad Khalilur
出版: (2019)

A qualitative research on patient care management in Malaysian hospitals : patients and doctors experiences of bedside care /
由: Thomas, Susan
出版: (2013)

The integrated prescription system: the process flow & the shortcoming of none automated process / Suhaida Shamsuddin
由: Shamsuddin, Suhaida
出版: (2007)

The role of institute reputation and student perceived value towards student loyalty for managing enrollments in Pakistani private HEIs
由: Azeem, Muhammad
出版: (2020)

Effect of safety management on perceived safety performance at public hospital in Perak
由: Abdul Aziz, Mohd Nor
出版: (2020)

The impact of pharmacist counselling on patient medication adherence and helicobacter pylori eradication rate in Jordanian outpatients / Aiman Ahmad Saleem Shoiab
由: Saleem Shoiab, Aiman Ahmad
出版: (2017)

The effect of HRM practise on employee retention in private hospital in Djibouti
由: Ibrahim, Guled Mawlid
出版: (2023)

Shift Workers’ Psychosocial Well-Being and its Association with Physical Activity and Eating Habits among Healthcare Workers in Klang Valley and the Development of Shift Module
由: Nor Amira Syahira Binti Mohd Azmi

Hospital Resilience : a Case Study of Malaysian Tertiary Public Teaching Hospital during The Covid-19 Pandemic /
由: Chong, Diane Woei Quan
出版: (2022)

A tool for predicting outcomes of patients admitted to ICU - "Battery of life" /
由: Kanargahraj Vetaryan
出版: (2018)

Effect of social media engagement, corporate image and perceived value on tourist loyalty in hotel industry in Malaysia
由: Khan, Md. Ashraful Azam
出版: (2022)

Effect of social media engagement, corporate image and perceived value on tourist loyalty in hotel industry in Malaysia
由: Azam, Khan Md Ashraful
出版: (2022)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group