The relationship between service quality and customer satisfaction for taxi and grab car services in Malaysia
<p>This research intended to compare the impact of service quality, particularly</p><p>reliability, assurance, tangibles, empathy, responsiveness, waiting time, and valence,</p><p>towards customer satisfaction between taxi and Gra...
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Main Author: | Choy, Johnn Yee |
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Format: | thesis |
Language: | eng |
Published: |
2023
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Subjects: | |
Online Access: | https://ir.upsi.edu.my/detailsg.php?det=10484 |
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