The relationship between service quality and customer satisfaction for taxi and grab car services in Malaysia
<p>This research intended to compare the impact of service quality, particularly</p><p>reliability, assurance, tangibles, empathy, responsiveness, waiting time, and valence,</p><p>towards customer satisfaction between taxi and Gra...
محفوظ في:
المؤلف الرئيسي: | Choy, Johnn Yee |
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التنسيق: | thesis |
اللغة: | eng |
منشور في: |
2023
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الموضوعات: | |
الوصول للمادة أونلاين: | https://ir.upsi.edu.my/detailsg.php?det=10484 |
الوسوم: |
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