A framework of challenges of the transition from E-Government to M-Government in the United Arab Emirates
<p>This study aimed to investigate (a) the challenges due to lack of IT infrastructure, (b)</p><p>the challenges of security and privacy, (c) the challenges associated with IT skills, (d)</p><p>the knowledge of operating standards...
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| Format: | thesis |
| Language: | eng |
| Published: |
2023
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| Subjects: | |
| Online Access: | https://ir.upsi.edu.my/detailsg.php?det=10512 |
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| Summary: | <p>This study aimed to investigate (a) the challenges due to lack of IT infrastructure, (b)</p><p>the challenges of security and privacy, (c) the challenges associated with IT skills, (d)</p><p>the knowledge of operating standards and protocols, and (e) the existing operational</p><p>framework. This study employed a systematic review of previous literature by</p><p>focusing on the challenges in and opportunities for a successful transition from egovernment</p><p>to m-government. A survey questionnaire was used to gather the data</p><p>relating to the study constructs from 250 respondents and the proposed framework</p><p>was validated by the Fuzzy Delphi method. The survey data were analyzed using Chisquare</p><p>test that showed the constructs of the study - IT infrastructure, security and</p><p>privacy, IT skills, knowledge of operating standards and protocols, and operational</p><p>frameworks - had significant effects on the transition from e-government to mgovernment</p><p>based on the calculated 2 values not exceeding the threshold value of</p><p>9.488 at the level of significance of .05. Therefore, the Fuzzy Delphi method showed</p><p>there was a strong consensus of opinions among experts regarding the significance of</p><p>the five constructs and their components, as evidenced by the high percentages of</p><p>expert agreement ranging from 93% to 100%. These findings will have several</p><p>implications that the stakeholders need to be aware of the inherent challenges in and</p><p>opportunities for a successful transition of services from e- government to mgovernment,</p><p>which can be better understood with the use of the framework developed</p><p>in this study that highlights the critical parameters involved in such a transition and</p><p>will enable governments to accomplish efficiency in service delivery to citizens and</p><p>corporate entities through wireless information and communication as well as</p><p>integrating various government department and personnel through mobile platforms.</p> |
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