Measuring service efficiency and productivity in Malaysian Community Colleges institution (IR)

The objective of this study is to measures the service efficiency and productivity in Malaysian Community Colleges institution before and after the National Higher Education Strategic Plan (NHESP) implementation in 2007. Non-parametric approaches were selected to answer four research questions. Boot...

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Main Author:	Shariffah Nur Illiana Syed Ismail
Format:	thesis
Language:	eng
Published:	2015
Subjects:	HD Industries Land use Labor
Online Access:	https://ir.upsi.edu.my/detailsg.php?det=1442
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id	oai:ir.upsi.edu.my:1442
record_format	uketd_dc
spelling	oai:ir.upsi.edu.my:14422020-02-27 Measuring service efficiency and productivity in Malaysian Community Colleges institution (IR) 2015 Shariffah Nur Illiana Syed Ismail HD Industries. Land use. Labor The objective of this study is to measures the service efficiency and productivity in Malaysian Community Colleges institution before and after the National Higher Education Strategic Plan (NHESP) implementation in 2007. Non-parametric approaches were selected to answer four research questions. Bootstrapped Malmquist total factor productivity (TFP) indices and Hicks-Moorsteen TFP index were employed to explore the consequences of NHESP 2007 on the technical efficiency and productivity changes of community college individually. Thirty four community colleges were analysed over the period 2006-2010 using a balanced panel data. The results of the study showed that community colleges have recorded a large improvement in productivity growth after the implementation of the NHESP. The DEA results also showed scope for improvement in technical efficiency. Furthermore, this study found that the implementation of the NHESP beginning in 2007 has been the main driving force for efficiency changes and productivity growth score. The implication of this study suggested that the sources which caused a firms efficiency can be a point of reference in order to improve efficiency and productivity level. Improved productivity changes over time in community colleges may enhance learning environments and reduce inefficiency; these in turn can improve and expand the community college sectors performance as a whole. 2015 thesis https://ir.upsi.edu.my/detailsg.php?det=1442 https://ir.upsi.edu.my/detailsg.php?det=1442 text eng closedAccess Masters Universiti Pendidikan Sultan Idris Fakulti Pengurusan dan Ekonomi N/A
institution	Universiti Pendidikan Sultan Idris
collection	UPSI Digital Repository
language	eng
topic	HD Industries Land use Labor
spellingShingle	HD Industries Land use Labor Shariffah Nur Illiana Syed Ismail Measuring service efficiency and productivity in Malaysian Community Colleges institution (IR)
description	The objective of this study is to measures the service efficiency and productivity in Malaysian Community Colleges institution before and after the National Higher Education Strategic Plan (NHESP) implementation in 2007. Non-parametric approaches were selected to answer four research questions. Bootstrapped Malmquist total factor productivity (TFP) indices and Hicks-Moorsteen TFP index were employed to explore the consequences of NHESP 2007 on the technical efficiency and productivity changes of community college individually. Thirty four community colleges were analysed over the period 2006-2010 using a balanced panel data. The results of the study showed that community colleges have recorded a large improvement in productivity growth after the implementation of the NHESP. The DEA results also showed scope for improvement in technical efficiency. Furthermore, this study found that the implementation of the NHESP beginning in 2007 has been the main driving force for efficiency changes and productivity growth score. The implication of this study suggested that the sources which caused a firms efficiency can be a point of reference in order to improve efficiency and productivity level. Improved productivity changes over time in community colleges may enhance learning environments and reduce inefficiency; these in turn can improve and expand the community college sectors performance as a whole.
format	thesis
qualification_name
qualification_level	Master's degree
author	Shariffah Nur Illiana Syed Ismail
author_facet	Shariffah Nur Illiana Syed Ismail
author_sort	Shariffah Nur Illiana Syed Ismail
title	Measuring service efficiency and productivity in Malaysian Community Colleges institution (IR)
title_short	Measuring service efficiency and productivity in Malaysian Community Colleges institution (IR)
title_full	Measuring service efficiency and productivity in Malaysian Community Colleges institution (IR)
title_fullStr	Measuring service efficiency and productivity in Malaysian Community Colleges institution (IR)
title_full_unstemmed	Measuring service efficiency and productivity in Malaysian Community Colleges institution (IR)
title_sort	measuring service efficiency and productivity in malaysian community colleges institution (ir)
granting_institution	Universiti Pendidikan Sultan Idris
granting_department	Fakulti Pengurusan dan Ekonomi
publishDate	2015
url	https://ir.upsi.edu.my/detailsg.php?det=1442
_version_	1747832971669274624

Measuring service efficiency and productivity in Malaysian Community Colleges institution (IR)

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