The use of theory of reasoned action in understanding customers intentions to commit motor insurance fraud (IR)

This aims of the study is to examine customers’ intentions in committing motor insurance fraud. The objective is to determine the relationship between individual attitudes, subjective norms and tendencies of gender on intentions to commit motor insurance fraud. The sample for this study co...

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Main Author:	Nurul Hidayah Mohd Yusof
Format:	thesis
Language:	eng
Published:	2018
Subjects:	HF Commerce
Online Access:	https://ir.upsi.edu.my/detailsg.php?det=4768
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id	oai:ir.upsi.edu.my:4768
record_format	uketd_dc
spelling	oai:ir.upsi.edu.my:47682020-02-27 The use of theory of reasoned action in understanding customers intentions to commit motor insurance fraud (IR) 2018 Nurul Hidayah Mohd Yusof HF Commerce This aims of the study is to examine customers’ intentions in committing motor insurance fraud. The objective is to determine the relationship between individual attitudes, subjective norms and tendencies of gender on intentions to commit motor insurance fraud. The sample for this study consisted of 413 teachers from five selected schools in Petaling District. Data from the respondents were collected by using the questionnaire. The differences of customers’ intention on committing motor insurance fraud amongst genders were analyzed using t-test. Correlations and multiple regression analysis were used to determine the relationship between independent and dependent variables. Results from the study showed that males have higher intentions to commit motor insurance fraud compared to females. It is also found that there is a significant positive relationship between subjective norms and attitude towards customers’ intentions to commit fraud (r = 0.28, p < 0.01). Findings from this research is important for insurance industry and Bank Negara Malaysia to understand the customers’ behavior and to adhere a strategic planning in solving problems relating to motor insurance fraud. Besides, it is also important for the benefits of customers who are indirectly victimized by premium increment, due to insurance fraud issues. 2018 thesis https://ir.upsi.edu.my/detailsg.php?det=4768 https://ir.upsi.edu.my/detailsg.php?det=4768 text eng closedAccess Masters Universiti Pendidikan Sultan Idris Fakulti Pengurusan dan Ekonomi N/A
institution	Universiti Pendidikan Sultan Idris
collection	UPSI Digital Repository
language	eng
topic	HF Commerce
spellingShingle	HF Commerce Nurul Hidayah Mohd Yusof The use of theory of reasoned action in understanding customers intentions to commit motor insurance fraud (IR)
description	This aims of the study is to examine customers’ intentions in committing motor insurance fraud. The objective is to determine the relationship between individual attitudes, subjective norms and tendencies of gender on intentions to commit motor insurance fraud. The sample for this study consisted of 413 teachers from five selected schools in Petaling District. Data from the respondents were collected by using the questionnaire. The differences of customers’ intention on committing motor insurance fraud amongst genders were analyzed using t-test. Correlations and multiple regression analysis were used to determine the relationship between independent and dependent variables. Results from the study showed that males have higher intentions to commit motor insurance fraud compared to females. It is also found that there is a significant positive relationship between subjective norms and attitude towards customers’ intentions to commit fraud (r = 0.28, p < 0.01). Findings from this research is important for insurance industry and Bank Negara Malaysia to understand the customers’ behavior and to adhere a strategic planning in solving problems relating to motor insurance fraud. Besides, it is also important for the benefits of customers who are indirectly victimized by premium increment, due to insurance fraud issues.
format	thesis
qualification_name
qualification_level	Master's degree
author	Nurul Hidayah Mohd Yusof
author_facet	Nurul Hidayah Mohd Yusof
author_sort	Nurul Hidayah Mohd Yusof
title	The use of theory of reasoned action in understanding customers intentions to commit motor insurance fraud (IR)
title_short	The use of theory of reasoned action in understanding customers intentions to commit motor insurance fraud (IR)
title_full	The use of theory of reasoned action in understanding customers intentions to commit motor insurance fraud (IR)
title_fullStr	The use of theory of reasoned action in understanding customers intentions to commit motor insurance fraud (IR)
title_full_unstemmed	The use of theory of reasoned action in understanding customers intentions to commit motor insurance fraud (IR)
title_sort	use of theory of reasoned action in understanding customers intentions to commit motor insurance fraud (ir)
granting_institution	Universiti Pendidikan Sultan Idris
granting_department	Fakulti Pengurusan dan Ekonomi
publishDate	2018
url	https://ir.upsi.edu.my/detailsg.php?det=4768
_version_	1747833148791586816

The use of theory of reasoned action in understanding customers intentions to commit motor insurance fraud (IR)

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