Pemodelan kejuruteraan semula proses perniagaan bagi pengurusan permohonan tabung bantuan perubatan di hospital

Pemodelan kejuruteraan semula proses perniagaan bagi pengurusan permohonan tabung bantuan perubatan di hospital

Kajian ini bertujuan untuk memodelkan kejuruteraan semula proses perniagaan bagi pengurusanpermohonan Tabung Bantuan Perubatan di hospital. Pemodelan ini melibatkan pengkajian keatas proses perniagaan sedia ada (As Is Process) di Unit Kerja Sosial Perubatan (UKSP)yang berperanan membantu pesakit da...

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Main Author: Zuraida Zain
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Published: 2019
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Online Access:https://ir.upsi.edu.my/detailsg.php?det=6682
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Zuraida Zain
Pemodelan kejuruteraan semula proses perniagaan bagi pengurusan permohonan tabung bantuan perubatan di hospital
description Kajian ini bertujuan untuk memodelkan kejuruteraan semula proses perniagaan bagi pengurusanpermohonan Tabung Bantuan Perubatan di hospital. Pemodelan ini melibatkan pengkajian keatas proses perniagaan sedia ada (As Is Process) di Unit Kerja Sosial Perubatan (UKSP)yang berperanan membantu pesakit dalam membiayai kos peralatan perubatan melalui Tabung BantuanPerubatan (TBP). As Is Process ini mula mengalami kelewatan disebabkan bilangan permohonan yang semakin meningkat, penglibatan beberapa individu, proses kerja yang bertindih,dan beberapa kaedah yang dilakukan secara manual. Maka, kajian ini dijalankan untuk mengenalpasti proses-proses yang boleh diperbaiki atau dihapuskan danmembangunkan satu proses yang baharu (To Be Process) tanpa menjejaskan fungsi asalnyamelalui metodologi B2Lean, iaitu gabungan Business Process Reengineering (BPR) dan LeanThinking. Kajian ini menggunakan kaedah penyelidikan kualitatif melibatkan reka bentukkajian kes. Seramai tujuh (7) orang pegawai dan kakitangan UKSP dari Hospital Raja PermaisuriBainun, Ipoh telah dipilih sebagai subjek kajian. Tiga (3) jenis instrumen digunakan, iaitu cartaalir As Is Process, protokol temu bual dan senarai semak bagi As Is Process dan To BeProcess. Pengumpulan data dilakukan menerusi kaedah pemerhatian dan temu bual. Dapatankajian melalui kaedah pemerhatian menunjukkan sebanyak 242 minit diperlukan untuk melengkapkan To Be Process, manakala dapatan melalui kaedah temubual pulamenunjukkan sebanyak 266 minit diperlukan untuk melengkapkan proses yang sama. Purata untukkedua-dua dapatan ini berjumlah 254 minit berbanding 527 minit yang diperuntukkan untuk As IsProcess. Dari segi pemprosesan masa, penjimatan sebanyak 52% berjaya dicapai untukmelengkapkan keseluruhan proses permohonan. Kesimpulannya, proses baharu ini berupayameningkatkan prestasi UKSP dalam mengendalikan permohonan tabung bantuan perubatan. Implikasi kajian ini adalah penggunaan aliran kerja baharu ini yang dapat membantuhospital di Malaysia mengurus permohonan bantuan perubatan dengan lebih cekap dan efisyen lagi.
format thesis
qualification_name
qualification_level Master's degree
author Zuraida Zain
author_facet Zuraida Zain
author_sort Zuraida Zain
title Pemodelan kejuruteraan semula proses perniagaan bagi pengurusan permohonan tabung bantuan perubatan di hospital
title_short Pemodelan kejuruteraan semula proses perniagaan bagi pengurusan permohonan tabung bantuan perubatan di hospital
title_full Pemodelan kejuruteraan semula proses perniagaan bagi pengurusan permohonan tabung bantuan perubatan di hospital
title_fullStr Pemodelan kejuruteraan semula proses perniagaan bagi pengurusan permohonan tabung bantuan perubatan di hospital
title_full_unstemmed Pemodelan kejuruteraan semula proses perniagaan bagi pengurusan permohonan tabung bantuan perubatan di hospital
title_sort pemodelan kejuruteraan semula proses perniagaan bagi pengurusan permohonan tabung bantuan perubatan di hospital
granting_institution Universiti Pendidikan Sultan Idris
granting_department Fakulti Seni, Komputeran dan Industri Kreatif
publishDate 2019
url https://ir.upsi.edu.my/detailsg.php?det=6682
_version_ 1747833289956130816
spelling oai:ir.upsi.edu.my:66822022-02-09 Pemodelan kejuruteraan semula proses perniagaan bagi pengurusan permohonan tabung bantuan perubatan di hospital 2019 Zuraida Zain Kajian ini bertujuan untuk memodelkan kejuruteraan semula proses perniagaan bagi pengurusanpermohonan Tabung Bantuan Perubatan di hospital. Pemodelan ini melibatkan pengkajian keatas proses perniagaan sedia ada (As Is Process) di Unit Kerja Sosial Perubatan (UKSP)yang berperanan membantu pesakit dalam membiayai kos peralatan perubatan melalui Tabung BantuanPerubatan (TBP). As Is Process ini mula mengalami kelewatan disebabkan bilangan permohonan yang semakin meningkat, penglibatan beberapa individu, proses kerja yang bertindih,dan beberapa kaedah yang dilakukan secara manual. Maka, kajian ini dijalankan untuk mengenalpasti proses-proses yang boleh diperbaiki atau dihapuskan danmembangunkan satu proses yang baharu (To Be Process) tanpa menjejaskan fungsi asalnyamelalui metodologi B2Lean, iaitu gabungan Business Process Reengineering (BPR) dan LeanThinking. Kajian ini menggunakan kaedah penyelidikan kualitatif melibatkan reka bentukkajian kes. Seramai tujuh (7) orang pegawai dan kakitangan UKSP dari Hospital Raja PermaisuriBainun, Ipoh telah dipilih sebagai subjek kajian. Tiga (3) jenis instrumen digunakan, iaitu cartaalir As Is Process, protokol temu bual dan senarai semak bagi As Is Process dan To BeProcess. Pengumpulan data dilakukan menerusi kaedah pemerhatian dan temu bual. Dapatankajian melalui kaedah pemerhatian menunjukkan sebanyak 242 minit diperlukan untuk melengkapkan To Be Process, manakala dapatan melalui kaedah temubual pulamenunjukkan sebanyak 266 minit diperlukan untuk melengkapkan proses yang sama. Purata untukkedua-dua dapatan ini berjumlah 254 minit berbanding 527 minit yang diperuntukkan untuk As IsProcess. Dari segi pemprosesan masa, penjimatan sebanyak 52% berjaya dicapai untukmelengkapkan keseluruhan proses permohonan. Kesimpulannya, proses baharu ini berupayameningkatkan prestasi UKSP dalam mengendalikan permohonan tabung bantuan perubatan. Implikasi kajian ini adalah penggunaan aliran kerja baharu ini yang dapat membantuhospital di Malaysia mengurus permohonan bantuan perubatan dengan lebih cekap dan efisyen lagi. 2019 thesis https://ir.upsi.edu.my/detailsg.php?det=6682 https://ir.upsi.edu.my/detailsg.php?det=6682 text zsm closedAccess Masters Universiti Pendidikan Sultan Idris Fakulti Seni, Komputeran dan Industri Kreatif Ajayi, I.A., & Omirin, Fadekemi F. (2007). The Use of Management Information Systems (MIS) InDecision Making In The South-West Nigerian Universities. Educational Research and Review,Vol. 2(5), 109-116.Akua, A.O. (2014). 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