The mediating effect of total quality management on the relationship between management information system and organizational performance
<p>Management Information Systems (MIS) play a vital role in the success and</p><p>performance of organizations. Information is essential for organizations to develop. Although</p><p>extensive literature is available on the effect...
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| Format: | thesis |
| Language: | eng |
| Published: |
2020
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| Subjects: | |
| Online Access: | https://ir.upsi.edu.my/detailsg.php?det=8679 |
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| Summary: | <p>Management Information Systems (MIS) play a vital role in the success and</p><p>performance of organizations. Information is essential for organizations to develop. Although</p><p>extensive literature is available on the effectiveness of MIS to enhance organizational</p><p>performance, it is unclear which MIS indicators can be linked with organizational performance.</p><p>Thus, to fill this gap, this study investigated the effect of MIS indicators on organizational</p><p>performance in Missan Oil Company in Iraq. In addition, the study identified the mediating role of</p><p>Total Quality Management (TQM) between MIS indicators and organizational performance. A</p><p>quantitative approach using Structural Equation Modeling (SEM) as a research design. A study sample</p><p>of</p><p>250 managers (low, middle and high level) using simple random sampling was related. After screening</p><p>the initial data, 201 questionnaires were utilized for the final data analysis. SEM was used to</p><p>analyze the data. Findings revealed that MIS indicators, namely net benefits ( = 0.20, p > 0.05),</p><p>information quality ( = 0.13, p > 0.05), and user satisfaction ( = 0.13, p > 0.05) had positive</p><p>effects on organizational performance. Meanwhile, TQM fully mediated the relationship among system</p><p>quality (p.bootstrap = 0.013), information quality (p.bootstrap = 0.001), use of system</p><p>(p.bootstrap = 0.001), and organizational performance. Furthermore, TQM partially mediated the</p><p>relationship among user satisfaction (p.bootstrap = 0.001), net benefits (p.bootstrap = 0.001), and</p><p>organizational performance. In conclusion, MIS indicators play an important role in increasing</p><p>organizational performance, and TQM serves as an influential mediator in the relationship between</p><p>MIS indicators and organizational performance. Clearly, these findings have the potential to guide</p><p>the Iraqi oil sector to focus on the appropriate MIS indicators that enhance its</p><p>organizational performance.</p><p></p> |
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