The mediating effect of total quality management on the relationship between management information system and organizational performance

Management Information Systems (MIS) play a vital role in the success andperformance of organizations. Information is essential for organizations to develop. Althoughextensive literature is available on the effect...

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Main Author:	Azeez, Reyath Thea
Format:	thesis
Language:	eng
Published:	2020
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spellingShingle	Azeez, Reyath Thea The mediating effect of total quality management on the relationship between management information system and organizational performance
description	<p>Management Information Systems (MIS) play a vital role in the success and</p><p>performance of organizations. Information is essential for organizations to develop. Although</p><p>extensive literature is available on the effectiveness of MIS to enhance organizational</p><p>performance, it is unclear which MIS indicators can be linked with organizational performance.</p><p>Thus, to fill this gap, this study investigated the effect of MIS indicators on organizational</p><p>performance in Missan Oil Company in Iraq. In addition, the study identified the mediating role of</p><p>Total Quality Management (TQM) between MIS indicators and organizational performance. A</p><p>quantitative approach using Structural Equation Modeling (SEM) as a research design. A study sample</p><p>of</p><p>250 managers (low, middle and high level) using simple random sampling was related. After screening</p><p>the initial data, 201 questionnaires were utilized for the final data analysis. SEM was used to</p><p>analyze the data. Findings revealed that MIS indicators, namely net benefits ( = 0.20, p > 0.05),</p><p>information quality ( = 0.13, p > 0.05), and user satisfaction ( = 0.13, p > 0.05) had positive</p><p>effects on organizational performance. Meanwhile, TQM fully mediated the relationship among system</p><p>quality (p.bootstrap = 0.013), information quality (p.bootstrap = 0.001), use of system</p><p>(p.bootstrap = 0.001), and organizational performance. Furthermore, TQM partially mediated the</p><p>relationship among user satisfaction (p.bootstrap = 0.001), net benefits (p.bootstrap = 0.001), and</p><p>organizational performance. In conclusion, MIS indicators play an important role in increasing</p><p>organizational performance, and TQM serves as an influential mediator in the relationship between</p><p>MIS indicators and organizational performance. Clearly, these findings have the potential to guide</p><p>the Iraqi oil sector to focus on the appropriate MIS indicators that enhance its</p><p>organizational performance.</p><p></p>
format	thesis
qualification_name
qualification_level	Doctorate
author	Azeez, Reyath Thea
author_facet	Azeez, Reyath Thea
author_sort	Azeez, Reyath Thea
title	The mediating effect of total quality management on the relationship between management information system and organizational performance
title_short	The mediating effect of total quality management on the relationship between management information system and organizational performance
title_full	The mediating effect of total quality management on the relationship between management information system and organizational performance
title_fullStr	The mediating effect of total quality management on the relationship between management information system and organizational performance
title_full_unstemmed	The mediating effect of total quality management on the relationship between management information system and organizational performance
title_sort	mediating effect of total quality management on the relationship between management information system and organizational performance
granting_institution	Universiti Pendidikan Sultan Idris
granting_department	Fakulti Pengurusan dan Ekonomi
publishDate	2020
url	https://ir.upsi.edu.my/detailsg.php?det=8679
_version_	1776104553867902976
spelling	oai:ir.upsi.edu.my:86792023-02-13 The mediating effect of total quality management on the relationship between management information system and organizational performance 2020 Azeez, Reyath Thea <p>Management Information Systems (MIS) play a vital role in the success and</p><p>performance of organizations. Information is essential for organizations to develop. Although</p><p>extensive literature is available on the effectiveness of MIS to enhance organizational</p><p>performance, it is unclear which MIS indicators can be linked with organizational performance.</p><p>Thus, to fill this gap, this study investigated the effect of MIS indicators on organizational</p><p>performance in Missan Oil Company in Iraq. In addition, the study identified the mediating role of</p><p>Total Quality Management (TQM) between MIS indicators and organizational performance. A</p><p>quantitative approach using Structural Equation Modeling (SEM) as a research design. A study sample</p><p>of</p><p>250 managers (low, middle and high level) using simple random sampling was related. After screening</p><p>the initial data, 201 questionnaires were utilized for the final data analysis. SEM was used to</p><p>analyze the data. Findings revealed that MIS indicators, namely net benefits ( = 0.20, p > 0.05),</p><p>information quality ( = 0.13, p > 0.05), and user satisfaction ( = 0.13, p > 0.05) had positive</p><p>effects on organizational performance. Meanwhile, TQM fully mediated the relationship among system</p><p>quality (p.bootstrap = 0.013), information quality (p.bootstrap = 0.001), use of system</p><p>(p.bootstrap = 0.001), and organizational performance. Furthermore, TQM partially mediated the</p><p>relationship among user satisfaction (p.bootstrap = 0.001), net benefits (p.bootstrap = 0.001), and</p><p>organizational performance. In conclusion, MIS indicators play an important role in increasing</p><p>organizational performance, and TQM serves as an influential mediator in the relationship between</p><p>MIS indicators and organizational performance. Clearly, these findings have the potential to guide</p><p>the Iraqi oil sector to focus on the appropriate MIS indicators that enhance its</p><p>organizational performance.</p><p></p> 2020 thesis https://ir.upsi.edu.my/detailsg.php?det=8679 https://ir.upsi.edu.my/detailsg.php?det=8679 text eng closedAccess Doctoral Universiti Pendidikan Sultan Idris Fakulti Pengurusan dan Ekonomi <p>Abbadi, M. W. (2010). Management Information Systems and its Effects in Decision-</p><p>Making. Organizations & Markets: Policies & Processes EJourna, May 21, 120.</p><p></p><p>Abdullah, M. M. Bin, Uli, J., & Tar, J. J. (2008). The influence of soft factors on quality</p><p>improvement and performance Perceptions from managers. The TQM Journal, 20(5), 436452.</p><p></p><p>Abu-Doleh, J. 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