Social accountability mechanism and customer satisfaction : findings from the study of Padang Jawa Road Transport Department, Selangor, Malaysia /

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Bibliographic Details
Main Author: Marni Ghazali (Author)
Format: Thesis Book
Language:English
Published: 2018.
Subjects:
Online Access:http://studentsrepo.um.edu.my/8800/
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Description
Physical Description:xviii, 372 leaves : illustrations ; 30 cm.
Also issued in CD.
Bibliography:Bibliography: leaves 328-350.