Customer service in retailing : a case study of an oil company /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1993.
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| Subjects: | |
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| LEADER | 00805cam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | u332358 | ||
| 003 | SIRSI | ||
| 008 | 930903s1993 si v 00 1 eng m | ||
| 035 | |a ABP-6336 | ||
| 040 | |a UMM | ||
| 043 | |a a-si--- | ||
| 090 | |a TL153 |b Tan | ||
| 100 | 1 | 0 | |a Tan, Kay Chia. |
| 245 | 1 | 0 | |a Customer service in retailing : |b a case study of an oil company / |c by Tan Kay Chia. |
| 260 | |c 1993. | ||
| 300 | |a vi, 98 leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- National University of Singapore, 1993. | ||
| 504 | |a Bibliography: leaves 97-98. | ||
| 650 | 0 | |a Service stations |z Singapore |x Customer services. | |
| 650 | 0 | |a Retail trade |z Singapore. | |
| 948 | |a 03/09/1993 |b 21/08/2002 | ||
| 596 | |a 1 | ||
| 999 | |a TL153 TAN |w LC |c 1 |i A504465814 |d 26/10/2001 |l STACKS |m P01UTAMA |n 17 |r Y |s Y |t TESIS |u 25/10/1993 | ||