Measuring the service quality of a travel agency using the SERVQUAL model /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1994.
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| Subjects: | |
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| LEADER | 00910cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | u349494 | ||
| 003 | SIRSI | ||
| 008 | 940330s1994 si v 00 1 eng m | ||
| 035 | |a ABS-2958 | ||
| 040 | |a UMM | ||
| 043 | |a a-si--- | ||
| 090 | |a G155 |b S55Tan | ||
| 100 | 1 | 0 | |a Tan, Jimmy Chee Keong. |
| 245 | 1 | 0 | |a Measuring the service quality of a travel agency using the SERVQUAL model / |c by Tan Chee Keong, Jimmy. |
| 260 | |c 1994. | ||
| 300 | |a 76 leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- National University of Singapore, 1994. | ||
| 504 | |a Bibliography: leaves 74-76. | ||
| 610 | 2 | 0 | |a Sunshine Travel and Tours (Sunshine) |
| 650 | 0 | |a Travel agents |z Singapore |x Quality control. | |
| 650 | 0 | |a Customer services |z Singapore |x Quality control. | |
| 948 | |a 30/03/1994 |b 20/08/2002 | ||
| 596 | |a 1 | ||
| 999 | |a G155 S55TAN |w LC |c 1 |i A504542230 |d 30/3/2011 |e 30/3/2011 |l STACKS |m P01UTAMA |n 43 |r Y |s Y |t TESIS |u 6/5/1994 | ||