APA (7th ed.) Citation

Phua, C. P. (1994). Service quality: An empirical study of a hotel.

Chicago Style (17th ed.) Citation

Phua, Chiew Pheng. Service Quality: An Empirical Study of a Hotel. 1994.

MLA (8th ed.) Citation

Phua, Chiew Pheng. Service Quality: An Empirical Study of a Hotel. 1994.

Warning: These citations may not always be 100% accurate.