A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /

A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /

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Bibliographic Details
Main Author: Tan, Seng Khee
Format: Thesis Book
Language:English
Published: 1996.
Subjects:
Tenaga Nasional Bhd. > Customer services.
Pos Malaysia Berhad > Customer services.
Customer services > Malaysia > Comparative studies
Quality assurance > Malaysia > Case studies
Service industries > Malaysia > Quality control
Online Access:http://studentsrepo.um.edu.my/id/eprint/1625
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Description
Item Description:Microfiche. Kuala Lumpur : University of Malaya Library, 1997. 2 fiches : negative ; 11 x 15 cm.
Physical Description:[vii], 79 leaves : ill. ; 30 cm.
Bibliography:Includes bibliographical references.

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