A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1996.
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| Subjects: | |
| Online Access: | http://studentsrepo.um.edu.my/id/eprint/1625 |
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| LEADER | 01399cam a2200337 4500 | ||
|---|---|---|---|
| 001 | u399313 | ||
| 003 | SIRSI | ||
| 008 | 850627s1996 my a t 00 1 eng m | ||
| 035 | |a ACA-6566 | ||
| 040 | |a UMM | ||
| 043 | |a a-my--- | ||
| 090 | |a HF5415.5 |b Tan | ||
| 091 | |a Microfiche 13184 | ||
| 099 | |a 658.812-595 |b Tan | ||
| 100 | 1 | 0 | |a Tan, Seng Khee. |
| 245 | 1 | 2 | |a A comparative analysis of service quality at Tenaga Nasional Berhad and Pos Malaysia one-stop payment centres / |c by Tan Seng Khee. |
| 260 | |c 1996. | ||
| 300 | |a [vii], 79 leaves : |b ill. ; |c 30 cm. | ||
| 500 | |a Microfiche. Kuala Lumpur : University of Malaya Library, 1997. 2 fiches : negative ; 11 x 15 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 1996. | ||
| 504 | |a Includes bibliographical references. | ||
| 610 | 2 | 0 | |a Tenaga Nasional Bhd. |x Customer services. |
| 610 | 2 | 0 | |a Pos Malaysia Berhad |x Customer services. |
| 650 | 0 | |a Customer services |z Malaysia |x Comparative studies | |
| 650 | 0 | |a Quality assurance |z Malaysia |x Case studies | |
| 650 | 0 | |a Service industries |z Malaysia |x Quality control | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Fakulti Ekonomi dan Pentadbiran. |
| 856 | 4 | 1 | |u http://studentsrepo.um.edu.my/id/eprint/1625 |
| 948 | |a 17/07/1996 |b 05/06/2002 | ||
| 596 | |a 1 | ||
| 999 | |a HF5415.5 TAN |w LC |c 1 |i A506171459 |d 1/4/2015 |e 1/4/2015 |l STACKS |m P01UTAMA |n 21 |r Y |s Y |t TESIS |u 23/11/1996 | ||