A study of the perception of customer satisfaction towards the supply and services provided by Tenaga Nasional Berhad : customer satisfaction index survey /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1996.
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| Subjects: | |
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| LEADER | 01444cam a2200325 4500 | ||
|---|---|---|---|
| 001 | u399650 | ||
| 003 | SIRSI | ||
| 008 | 850627s1996 my a t 00 1 eng m | ||
| 035 | |a ACA-7075 | ||
| 040 | |a UMM |d UME | ||
| 043 | |a a-my--- | ||
| 090 | |a HD9685 |b M42Abdhak | ||
| 091 | |a Microfiche 13002 | ||
| 099 | |a 658.812-595 |b Abd | ||
| 100 | 0 | 0 | |a Abdul Haris Abdul Karim. |
| 245 | 1 | 2 | |a A study of the perception of customer satisfaction towards the supply and services provided by Tenaga Nasional Berhad : |b customer satisfaction index survey / |c Abdul Haris Abdul Karim. |
| 260 | |c 1996. | ||
| 300 | |a x, 81 leaves [append.] : |b ill. ; |c 30 cm. | ||
| 500 | |a Also available on microfiche. Kuala Lumpur : Perpustakaan Universiti Malaya, 1997. 2 fiches : negative ; 11x15 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 1996. | ||
| 504 | |a Bibliography: leaves 80-81. | ||
| 610 | 2 | 0 | |a Tenaga Nasional Bhd. |x Customer services. |
| 650 | 0 | |a Consumer satisfaction |z Malaysia. | |
| 650 | 0 | |a Electric power distribution |z Malaysia. | |
| 650 | 0 | |a Service industries |z Malaysia. | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Fakulti Ekonomi dan Pentadbiran. |
| 948 | |a 22/07/1996 |b 30/05/2002 | ||
| 596 | |a 1 9 | ||
| 999 | |a HD9685 M42ABDHAK |w LC |c 1 |i A505989426 |d 20/4/2018 |e 25/4/2017 |l STACKS |m P01UTAMA |n 45 |r Y |s Y |t TESIS |u 21/11/1996 | ||
| 999 | |a TERHAD 658.812-595 ABD |w LC |c 1 |i A505633809 |l DISCARD |m P09EKONOMI |r Y |s Y |t TESIS |u 11/9/1996 | ||