Measuring service quality in a commercial bank /

Measuring service quality in a commercial bank /

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Bibliographic Details
Main Author: Rajendran Vijayakumar
Format: Thesis Book
Language:English
Published: 1996.
Subjects:
Banks and banking > Malaysia > Customer services > Quality control
Customer services > Malaysia > Quality control.
Quality assurance > Malaysia.
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Description
Item Description:Microfiche. Kuala Lumpur : University of Malaya Library, 1997. 2 fiches : negative ; 11 x 15 cm.
Physical Description:iv, 74 leaves [append.] : ill. ; 30 cm.
Bibliography:Bibliography: leaves 73-74.

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