Measuring service quality in a commercial bank /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1996.
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| LEADER | 01190cam a2200289 4500 | ||
|---|---|---|---|
| 001 | u399667 | ||
| 003 | SIRSI | ||
| 008 | 850627s1996 my a t 00 1 eng m | ||
| 035 | |a ACA-7102 | ||
| 040 | |a UMM | ||
| 043 | |a a-my--- | ||
| 090 | |a HG3300.6 |b A6Raj | ||
| 091 | |a Microfiche 13258. | ||
| 100 | 0 | 0 | |a Rajendran Vijayakumar. |
| 245 | 1 | 0 | |a Measuring service quality in a commercial bank / |c by Rajendran Vijayakumar. |
| 260 | |c 1996. | ||
| 300 | |a iv, 74 leaves [append.] : |b ill. ; |c 30 cm. | ||
| 500 | |a Microfiche. Kuala Lumpur : University of Malaya Library, 1997. 2 fiches : negative ; 11 x 15 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 1996. | ||
| 504 | |a Bibliography: leaves 73-74. | ||
| 650 | 0 | |a Banks and banking |z Malaysia |x Customer services |x Quality control | |
| 650 | 0 | |a Customer services |z Malaysia |x Quality control. | |
| 650 | 0 | |a Quality assurance |z Malaysia. | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Fakulti Ekonomi dan Pentadbiran. |
| 948 | |a 22/07/1996 |b 25/11/2000 | ||
| 596 | |a 1 | ||
| 999 | |a HG3300.6 A6RAJ |w LC |c 1 |i A506171486 |d 28/9/2013 |e 28/9/2013 |l STACKS |m P01UTAMA |n 19 |r Y |s Y |t TESIS |u 23/11/1996 |o .PUBLIC. PROJEK PENDIGITISAN 15/12/05 | ||