Perception of total quality management (TQM) implementation in the public sector : a case study of the Inland Revenue Board (IRB) of Malaysia /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1997.
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| Subjects: | |
| Online Access: | http://studentsrepo.um.edu.my/id/eprint/773 |
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