An empirical study of the quality and context-specific applicability of customer satisfaction measures /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1999.
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| LEADER | 00743cam a2200205 a 4500 | ||
|---|---|---|---|
| 001 | u477030 | ||
| 003 | SIRSI | ||
| 008 | 000929s1999 si a v 00 10 eng m | ||
| 035 | |a ACO-1694 | ||
| 040 | |a UMM | ||
| 090 | |a HB71 |b NUS 1999 Lee | ||
| 100 | 1 | 0 | |a Lee, Meng Chung. |
| 245 | 1 | 3 | |a An empirical study of the quality and context-specific applicability of customer satisfaction measures / |c Lee Meng Chung. |
| 260 | |c 1999. | ||
| 300 | |a xi, 158 leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.Sc.) -- National University of Singapore, 1999. | ||
| 504 | |a Bibliography: leaves 149-158. | ||
| 948 | |a 22/02/2001 |b 31/12/2002 | ||
| 596 | |a 1 | ||
| 999 | |a HD31 NUS 1999 LEE |w LC |c 1 |i A510063586 |l B_KOM4 |m P01UTAMA |r Y |s Y |t TESIS |u 12/11/2002 |o .PUBLIC. BKOM 4 : 43719 | ||