Lau, B. L. (1985). Consumer responses to dissatisfaction with emphasis on negative word-of-mouth response: A study of the consumers in new housing areas in Petaling Jaya.
Chicago Style (17th ed.) CitationLau, Bah Leh. Consumer Responses to Dissatisfaction with Emphasis on Negative Word-of-mouth Response: A Study of the Consumers in New Housing Areas in Petaling Jaya. 1985.
MLA引文Lau, Bah Leh. Consumer Responses to Dissatisfaction with Emphasis on Negative Word-of-mouth Response: A Study of the Consumers in New Housing Areas in Petaling Jaya. 1985.
警告：這些引文格式不一定是100％准確.