Lau, B. L. (1985). Consumer responses to dissatisfaction with emphasis on negative word-of-mouth response: A study of the consumers in new housing areas in Petaling Jaya.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Lau, Bah Leh. Consumer Responses to Dissatisfaction with Emphasis on Negative Word-of-mouth Response: A Study of the Consumers in New Housing Areas in Petaling Jaya. 1985.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Lau, Bah Leh. Consumer Responses to Dissatisfaction with Emphasis on Negative Word-of-mouth Response: A Study of the Consumers in New Housing Areas in Petaling Jaya. 1985.
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