Consumer responses to dissatisfaction with emphasis on negative word-of-mouth response : a study of the consumers in new housing areas in Petaling Jaya /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1985.
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| Subjects: | |
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| Item Description: | Photocopy. Also available on microfiche. Kuala Lumpur. Perpustakaan Universiti Malaya, 1986. 3 microfiches: negative, 11x15cm |
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| Physical Description: | 131 leaves : ill ; 30 cm. |
| Bibliography: | Bibliography: leaves (107)-112. |