APA引文

Pawitra, T. A. (2001). An integrated approach to service excellence development using Kano's model, servqual, and quality fucntion deployment.

Chicago Style (17th ed.) Citation

Pawitra, Tricia Amelia. An Integrated Approach to Service Excellence Development Using Kano's Model, Servqual, and Quality Fucntion Deployment. 2001.

MLA引文

Pawitra, Tricia Amelia. An Integrated Approach to Service Excellence Development Using Kano's Model, Servqual, and Quality Fucntion Deployment. 2001.

警告：這些引文格式不一定是100％准確.