APA (7th ed.) Citation

Pawitra, T. A. (2001). An integrated approach to service excellence development using Kano's model, servqual, and quality fucntion deployment.

Chicago Style (17th ed.) Citation

Pawitra, Tricia Amelia. An Integrated Approach to Service Excellence Development Using Kano's Model, Servqual, and Quality Fucntion Deployment. 2001.

MLA (8th ed.) Citation

Pawitra, Tricia Amelia. An Integrated Approach to Service Excellence Development Using Kano's Model, Servqual, and Quality Fucntion Deployment. 2001.

Warning: These citations may not always be 100% accurate.