International Standard Organisation (ISO) : keberkesanan memenuhi kehendak pelanggan ; satu kajian kes di Institut Tadbiran Awam Negara (INTAN) /

International Standard Organisation (ISO) : keberkesanan memenuhi kehendak pelanggan ; satu kajian kes di Institut Tadbiran Awam Negara (INTAN) /

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Bibliographic Details
Main Author: Maimunah Osman
Format: Thesis Book
Language:Malay
Published: 2002.
Subjects:
Institut Tadbiran Awam Negara Malaysia.
Consumer satisfaction > Malaysia > Case studies
Public administration > Malaysia > Evaluation > Case studies.
Online Access:http://studentsrepo.um.edu.my/id/eprint/559
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Description
Physical Description:xviii, 152, [19], 12, 8, [14] leaves : ill. ; 30 cm.
Bibliography:Bibliography: leaves [1]-[3]

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