Piagam pelanggan dan kualiti perkhidmatan sektor awam : kajian kes Cawangan Import Kastam DiRaja Malaysia Negeri Selangor /

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Bibliographic Details
Main Author: Razman Haji Zakaria, Haji
Format: Thesis Book
Language:Malay
Published: 2003.
Subjects:
Online Access:http://studentsrepo.um.edu.my/id/eprint/1781
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Description
Physical Description:vii, 243 leaves : ill. ; 30 cm.
Bibliography:Bibliography: leaves 115-119.