Pengurusan berkualiti di bahagian perkhidmatan kaunter : satu kajian kes di Jabatan Imigresen Malaysia /

Pengurusan berkualiti di bahagian perkhidmatan kaunter : satu kajian kes di Jabatan Imigresen Malaysia /

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Bibliographic Details
Main Author: Radduan Yusof
Format: Thesis Book
Language:Malay
Published: 2003.
Subjects:
Malaysia. > Jabatan Imigresen.
Customer services > Malaysia > Case studies
Consumer satisfaction > Malaysia > Case studies
Online Access:http://studentsrepo.um.edu.my/id/eprint/487
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Description
Physical Description:x, 150 leaves : ill. ; 30 cm.
Bibliography:Bibliography: leaves (130-140)

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