Pengurusan berkualiti di bahagian perkhidmatan kaunter : satu kajian kes di Jabatan Imigresen Malaysia /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | Malay |
| Published: |
2003.
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| Subjects: | |
| Online Access: | http://studentsrepo.um.edu.my/id/eprint/487 |
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| LEADER | 01038cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | u700502 | ||
| 003 | SIRSI | ||
| 008 | 041230s2003 my a t 00 0 may m | ||
| 040 | |a UMM | ||
| 043 | |a a-my--- | ||
| 090 | |a JF1338 |b UM 2003 Rady | ||
| 100 | 0 | 0 | |a Radduan Yusof. |
| 245 | 1 | 0 | |a Pengurusan berkualiti di bahagian perkhidmatan kaunter : |b satu kajian kes di Jabatan Imigresen Malaysia / |c Radduan bin Yusof. |
| 260 | |c 2003. | ||
| 300 | |a x, 150 leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.P.A.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 2004 . | ||
| 504 | |a Bibliography: leaves (130-140) | ||
| 610 | 1 | 0 | |a Malaysia. |b Jabatan Imigresen. |
| 650 | 0 | |a Customer services |z Malaysia |x Case studies | |
| 650 | 0 | |a Consumer satisfaction |z Malaysia |x Case studies | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Fakulti Ekonomi dan Pentadbiran. |
| 856 | 4 | 1 | |u http://studentsrepo.um.edu.my/id/eprint/487 |
| 596 | |a 1 | ||
| 999 | |a JF1338 UM 2003 RADY |w LC |c 1 |i A511760428 |d 13/4/2021 |e 13/4/2021 |f 5/5/2005 |g 1 |l STACKS |m P01UTAMA |n 20 |r Y |s Y |t TESIS |u 30/12/2004 | ||