Tahap kualiti perkhidmatan pelanggan : kajian kes Tabung Haji Negeri Selangor /
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| 主要作者: | |
|---|---|
| 格式: | Thesis 圖書 |
| 語言: | Malay |
| 出版: |
2005.
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| 003 | SIRSI | ||
| 005 | 200610111553 | ||
| 008 | 061011s2005 my a t 000 0 may m | ||
| 040 | |a UMM |d UME | ||
| 090 | |a JF1338 |b UM 2005 Mohnk | ||
| 099 | |a JF1338 |b UM 2005 Mohnk | ||
| 100 | 0 | 0 | |a Mohd Norber Kassim. |
| 245 | 1 | 0 | |a Tahap kualiti perkhidmatan pelanggan : |b kajian kes Tabung Haji Negeri Selangor / |c Mohd Norber bin Kassim |
| 260 | |c 2005. | ||
| 300 | |a xiv, 200, [82] leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.P.A.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 2006. | ||
| 504 | |a Bibliography: leaves 195-200. | ||
| 590 | |a Tesis dikeluarkan - rujuk surat dari Fakulti Ekonomi & Pentadbiran UM.E/IT/635 bertarikh 6 Mac 2008. | ||
| 610 | 2 | 0 | |a Lembaga Urusan dan Tabung Haji (Selangor) |x Customer services. |
| 650 | 0 | |a Customer services |z Selangor |x Case studies. | |
| 650 | 0 | |a Consumer satisfaction |z Selangor |x Case studies. | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Fakulti Ekonomi dan Pentadbiran. |
| 596 | |a 1 9 | ||
| 999 | |a JF1338 UM 2005 MOHNK |w LC |c 1 |i A512844256 |d 16/11/2006 |f 16/11/2006 |g 1 |l STACKS |m P09EKONOMI |r Y |s Y |t TESIS |u 16/11/2006 |o .STAFF. Rujuk Surat UM.E/IT/635 (Surat Fakulti Ekoonomi dan Pentadbiran) | ||
| 999 | |a JF1338 UM 2005 MOHNK |w LC |c 1 |i A512817188 |d 15/2/2007 |f 15/2/2007 |g 1 |l STACKS |m P01UTAMA |r Y |s Y |t TESIS |u 15/2/2007 |o .STAFF. Rujuk Surat UM.E/IT/635 (Surat Fakulti Ekoonomi dan Pentadbiran) | ||