Modelling and performance evaluation of a telecommunication contact centre : a queuing theory approach /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
2005.
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| Subjects: | |
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| LEADER | 00931cam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | u729236 | ||
| 003 | SIRSI | ||
| 005 | 200610160820 | ||
| 008 | 061016s2005 my t 000 0 eng m | ||
| 040 | |a UMM | ||
| 090 | |a HA1 |b UM 2005 Bal | ||
| 100 | 0 | 0 | |a Balambigai Balakrishnan. |
| 245 | 0 | 0 | |a Modelling and performance evaluation of a telecommunication contact centre : |b a queuing theory approach / |c Balambigai Balakrisnan. |
| 260 | |c 2005. | ||
| 300 | |a viii, [103] leaves. : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.App.Stats.) -- Fakulti Ekonomi dan Pentadbiran, Universiti Malaya, 2006. | ||
| 504 | |a Bibliography: leaves 103. | ||
| 650 | 0 | |a Call centers |x Evaluation |x Statistical methods. | |
| 650 | 0 | |a Queuing theory |x Statistical methods. | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Fakulti Ekonomi dan Pentadbiran. |
| 596 | |a 1 | ||
| 999 | |a HA1 UM 2005 BAL |w LC |c 1 |i A512817320 |d 16/2/2007 |f 16/2/2007 |g 1 |l STACKS |m P01UTAMA |r Y |s Y |t TESIS |u 16/2/2007 | ||