Modelling and performance evaluation of a telecommunication contact centre : a queuing theory approach /

Modelling and performance evaluation of a telecommunication contact centre : a queuing theory approach /

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Bibliographic Details
Main Author:	Balambigai Balakrishnan
Format:	Thesis Book
Language:	English
Published:	2005.
Subjects:	Call centers > Evaluation > Statistical methods. Queuing theory > Statistical methods.
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