Customers satisfaction and loyalty for mobile service providers /

Customers satisfaction and loyalty for mobile service providers /

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Hassan, Kamaludin Dahir
التنسيق:	أطروحة كتاب
اللغة:	English
منشور في:	2007.
الموضوعات:	Consumer satisfaction > Malaysia Brand loyalty > Malaysia. Cellular telephone services industry > Customer services > Malaysia.
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

مواد مشابهة

Effects of standardization and customization level on service quality, customer satisfaction and loyalty, and moderating roles of service nature and customer needs
بواسطة: Kasiri, Leila Agha
منشور في: (2015)

The study of antecedents of customer loyalty towards established mobile service providers in Malaysia /
بواسطة: Yap, Nicole Chen Yan
منشور في: (2010)

Service quality, customer satisfaction and loyalty towards JKR Malaysia /
بواسطة: Mohammad Suhainy Abdull Rahim
منشور في: (2009)

Customer loyalty in financial services from a service-dominant logic perspective /
بواسطة: Kat, Mui Ling
منشور في: (2010)

Determinants of customer satisfaction and customer loyalty : exploring the moderating role of switching cost and customer experience among Malaysian postpaid mobile phone users /
بواسطة: Syukrina Alini Mat Ali

Factors influencing Arab and non-Arab customers' satisfaction towards banks in Malaysia /
بواسطة: Al-Mallah, Nada Tareq
منشور في: (2012)

Consumer perceptions towards fashion retailer loyalty programs and their impact on consumer loyalty /
بواسطة: Tee, Yee Hsia
منشور في: (2009)

Role of brand personality and consumer brand identification on hypermarket brand evaluation and loyalty development among Malaysian customers
بواسطة: Nikhashemi, Seyed Rajab
منشور في: (2015)

Wireless communications industry of Malaysia /
بواسطة: Yeo, Sin Fatt
منشور في: (2002)

Service quality, customer satisfaction, and customer loyalty in Malaysia takaful consumers /
بواسطة: Lee, Hou Fei
منشور في: (2013)

Customer satisfaction : a study on highway service provider /
بواسطة: Mat Sanusi Basri
منشور في: (2008)

A study on full service restaurants' attributes and the key determinants of customer satisfaction behavioural intention /
بواسطة: Chow, Sweet Fun
منشور في: (2010)

A study on the determinants of customer loyalty using internet banking website in Malaysia /
بواسطة: Beh, Valerie Yin Yee
منشور في: (2009)

Virtual brand personality, customer satisfaction and brand loyalty in online banking industry /
بواسطة: Ong, Khian Sin
منشور في: (2009)

Intervening role of loyalty reward programs and E-word-of-mouth on smartphone brand loyalty in Malaysia
بواسطة: Mohammadi, Alireza
منشور في: (2019)

Developing Consumer-Based Service Brand Equity (CBSBE) : an airline industry perspective /
بواسطة: Sarker, Md Moniruzzaman

Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
بواسطة: Hamdan Abdul Hamid
منشور في: (2007)

Consumer perceptions of brand loyalty towards ethnocentrism in Malaysia /
بواسطة: Foo, Choi Wan
منشور في: (2007)

Services branding and customer satisfaction in the airline industry : a case study of Malaysia Airlines and Air Asia /
بواسطة: Wong, Kee Mun
منشور في: (2006)

Factors affecting brand loyalty among Malaysian consumers in their choice of mobile phone brands /
بواسطة: Lew, Bel Lee Peng
منشور في: (2010)

Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia /
بواسطة: Ng, Oy Lin
منشور في: (2010)

Customer satisfaction in Malaysian healthcare sector /
بواسطة: Josemoney J. James
منشور في: (2012)

Customer service quality as a competitive strategy in the Malaysian automotive industry /
بواسطة: Tan, Alex Thiam Keat
منشور في: (1998)

Influence of customer relationship management, technology innovation and customer empowerment on customer loyalty in Kuwaiti banks
بواسطة: Aldaihani, Faraj Mazyed Faraj
منشور في: (2021)

Consumer behaviour of mobile phone users : a demographic and psychographic study /
بواسطة: Yip, Phoi Chee
منشور في: (2004)

The influence of relationship quality on customer loyalty : evidence from the practices of outsourcing in the Malaysian hotel industry /
بواسطة: Maria Abdul Rahman
منشور في: (2014)

Does service quality and customer satisfaction lead to positive behavioral intentions of customers? : an application in children's private supplementary education industry /
بواسطة: Ng, Mun Ting
منشور في: (2006)

The determinants of churning in the Malaysian mobile telephony market /
بواسطة: Lim, Li Bing
منشور في: (2005)

A study of the perception of customer satisfaction towards the supply and services provided by Tenaga Nasional Berhad : customer satisfaction index survey /
بواسطة: Abdul Haris Abdul Karim
منشور في: (1996)

Measuring the relationship between service quality and customer satisfaction and the influence on customer behavioral intention : an application in children's private supplementary education industry /
بواسطة: Chin, Kar Lian
منشور في: (2006)

Dependent and non-dependent mobile phone users in urban Malaysia : a demographic and psychographic study /
بواسطة: Kwan, Wai Sin
منشور في: (2004)

A TQM approach on the measurement of customer satisfaction for users of cellular telephones /
بواسطة: Subramaniam K. S. Gopala Iyer
منشور في: (1998)

Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /
بواسطة: Tan, Hui Lee
منشور في: (2010)

Brand awareness, usage & purchase patterns of hair shampoo : a consumer behavior perspective /
بواسطة: Tong, Siew Fong
منشور في: (2000)

Service quality and mediating role of perceived value and international tourist satisfaction on tourist loyalty in 4- and 5- star hotels in Kuala Lumpur, Malaysia
بواسطة: Keshavarz, Yousef
منشور في: (2016)

Brand loyalty and purchase intention in Malaysian automotive industry /
بواسطة: Leong Wei Yuen
منشور في: (2003)

Influences of customer-based brand equity and destination competitiveness on destination loyalty in Malaysia
بواسطة: Wong, Philip Pong Weng
منشور في: (2014)

A study on the role of customer satisfaction in domestic retail banking sector /
بواسطة: Wong, Siew Fong
منشور في: (2012)

Brand preference among handphone users /
بواسطة: Lee, Hwee Cheen
منشور في: (2004)

Services hosted by the Perpustakaan Sultan Abdul Samad, Universiti Putra Malaysia with Cooperation MySyL Group