Chin, K. L. (2006). Measuring the relationship between service quality and customer satisfaction and the influence on customer behavioral intention: An application in children's private supplementary education industry.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Chin, Kar Lian. Measuring the Relationship Between Service Quality and Customer Satisfaction and the Influence on Customer Behavioral Intention: An Application in Children's Private Supplementary Education Industry. 2006.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Chin, Kar Lian. Measuring the Relationship Between Service Quality and Customer Satisfaction and the Influence on Customer Behavioral Intention: An Application in Children's Private Supplementary Education Industry. 2006.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.