Does service quality and customer satisfaction lead to positive behavioral intentions of customers? : an application in children's private supplementary education industry /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
2006.
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| LEADER | 01393cam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | u746515 | ||
| 003 | SIRSI | ||
| 005 | 200710031038 | ||
| 008 | 071003s2006 my t 000 0 eng m | ||
| 040 | |a UMK |d UMM | ||
| 043 | |a a-my--- | ||
| 090 | |a HF1008 |b UM 2006 Ng | ||
| 098 | |a HF1008 |b UM 2006 Ng | ||
| 100 | 1 | |a Ng, Mun Ting. | |
| 245 | 1 | 0 | |a Does service quality and customer satisfaction lead to positive behavioral intentions of customers? : |b an application in children's private supplementary education industry / |c Ng Mun Ting. |
| 260 | |c 2006. | ||
| 300 | |a viii, 83 leaves ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2007. | ||
| 504 | |a Bibliography: leaves 77-82. | ||
| 650 | 0 | |a Customer services |z Malaysia |x Statistical methods. | |
| 650 | 0 | |a Consumer satisfaction |z Malaysia |x Statistical methods. | |
| 650 | 0 | |a Children |x Education |z Malaysia. | |
| 710 | 2 | |a Universiti Malaya. |b Fakulti Perniagaan dan Perakaunan. | |
| 596 | |a 1 19 | ||
| 999 | |a HF1008 UM 2006 NG |w LC |c 1 |i A511797587 |d 19/2/2008 |f 19/2/2008 |g 1 |l STACKS |m P19KOTA |r Y |s Y |t TESIS |u 15/2/2008 | ||
| 999 | |a HF1008 UM 2006 NG |w LC |c 1 |i A511797578 |d 3/12/2013 |e 3/12/2013 |f 19/2/2008 |g 1 |l STACKS |m P01UTAMA |n 6 |r Y |s Y |t TESIS |u 15/2/2008 | ||
| 999 | |a HF1008 UM 2006 NG |w LC |c 2 |i A513213864 |d 12/3/2013 |e 12/3/2013 |f 19/2/2008 |g 1 |l B_KOM4 |m P01UTAMA |n 8 |r Y |s Y |t TESIS |u 15/2/2008 |o .PUBLIC. BKOM4:30645 | ||