Customer satisfaction and retail banking : an assessement of some of the key antecedents of customer satisfaction in retail banking /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
2007.
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| LEADER | 01147cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | u750235 | ||
| 003 | SIRSI | ||
| 005 | 200801031639 | ||
| 008 | 080103s2007 my t 000 0 eng m | ||
| 040 | |a UMM |d UMK | ||
| 043 | |a a-my--- | ||
| 090 | |a HF1008 |b UM 2007 Hamah | ||
| 098 | |a HF1008 |b UM 2007 Hamah | ||
| 100 | 0 | |a Hamdan Abdul Hamid. | |
| 245 | 1 | 0 | |a Customer satisfaction and retail banking : |b an assessement of some of the key antecedents of customer satisfaction in retail banking / |c Hamdan Abdul Hamid. |
| 260 | |c 2007. | ||
| 300 | |a 109 leaves ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2007. | ||
| 504 | |a Bibliography: leaves 96-109. | ||
| 650 | 0 | |a Consumer satisfaction |z Malaysia. | |
| 650 | 0 | |a Banks and banking |z Malaysia |x Customer services. | |
| 710 | 2 | |a Universiti Malaya. |b Fakulti Perniagaan dan Perakaunan. | |
| 596 | |a 1 19 | ||
| 999 | |a HF1008 UM 2007 HAMAH |w LC |c 1 |i A511797925 |d 19/2/2008 |f 19/2/2008 |g 1 |l STACKS |m P19KOTA |r Y |s Y |t TESIS |u 13/2/2008 | ||
| 999 | |a HF1008 UM 2007 HAMAH |w LC |c 1 |i A511797934 |d 7/6/2015 |e 7/6/2015 |f 19/2/2008 |g 1 |l STACKS |m P01UTAMA |n 12 |r Y |s Y |t TESIS |u 13/2/2008 | ||