U. Ananda Rani Ulaganathan. (2008). The relationship of service climate, intrinsic motivation, organizational commitment and service quality of call centre agents in Malaysia.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)U. Ananda Rani Ulaganathan. The Relationship of Service Climate, Intrinsic Motivation, Organizational Commitment and Service Quality of Call Centre Agents in Malaysia. 2008.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)U. Ananda Rani Ulaganathan. The Relationship of Service Climate, Intrinsic Motivation, Organizational Commitment and Service Quality of Call Centre Agents in Malaysia. 2008.
تحذير: قد لا تكون هذه الاستشهادات دائما دقيقة بنسبة 100%.