Customer satisfaction : a study on highway service provider /
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| Main Author: | |
|---|---|
| Format: | Thesis Book |
| Language: | English |
| Published: |
2008.
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| Subjects: | |
| Online Access: | http://dspace.fsktm.um.edu.my/handle/1812/747 |
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| 001 | u767656 | ||
| 003 | SIRSI | ||
| 005 | 200903251236 | ||
| 008 | 090325s2008 my t 000 0 eng m | ||
| 040 | |a UMK |d UMM | ||
| 043 | |a a-my--- | ||
| 090 | |a HF1008 |b UM 2008 Matsb | ||
| 098 | |a HF1008 |b UM 2008 Matsb | ||
| 100 | 0 | |a Mat Sanusi Basri. | |
| 245 | 1 | 0 | |a Customer satisfaction : |b a study on highway service provider / |c Mat Sanusi bin Basri. |
| 260 | |c 2008. | ||
| 300 | |a x,111 leaves :bill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Jabatan Pemasaran dan Sistem Maklumat, Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2008. | ||
| 504 | |a Bibliography: leaves 101-111. | ||
| 530 | |a Also issued in CD. | ||
| 650 | 0 | |a Consumer satisfaction |z Malaysia |x Case studies. | |
| 650 | 0 | |a Service industries |x Customer services |z Malaysia. | |
| 650 | 0 | |a Express highways |z Malaysia. | |
| 710 | 2 | |a Universiti Malaya. |b Jabatan Pemasaran dan Sistem Maklumat. | |
| 856 | 4 | 1 | |u http://dspace.fsktm.um.edu.my/handle/1812/747 |
| 900 | |a ZSA-ZA | ||
| 596 | |a 1 19 | ||
| 999 | |a HF1008 UM 2008 MATSB |w LC |c 1 |i A513449216 |d 7/11/2009 |f 7/11/2009 |g 1 |l STACKS |m P19KOTA |r Y |s Y |t TESIS |u 7/11/2009 | ||
| 999 | |a HF1008 UM 2008 MATSB |w LC |c 1 |i A513449220 |d 12/3/2019 |e 12/3/2019 |f 7/5/2010 |g 1 |l STACKS |m P01UTAMA |n 6 |r Y |s Y |t TESIS |u 6/5/2010 | ||