Consumers' evaluation on B2C E-commerce service quality : Malaysian perspective /

Consumers' evaluation on B2C E-commerce service quality : Malaysian perspective /

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Bibliographic Details
Main Author: Shahril Azwan Ismail
Format: Thesis Book
Language:English
Published: 2008.
Subjects:
Electronic commerce > Malaysia > Customer services > Evaluation.
Business enterprises > Customer services > Malaysia > Quality control.
Customer services > Malaysia > Quality control.
Service industries > Malaysia > Quality control.
Online Access:http://dspace.fsktm.um.edu.my/handle/1812/724
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Description
Physical Description:vi, 101 leaves : ill. ; 30 cm.
Bibliography:Bibliography: leaves 80-90.

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