Relationships between customer satisfaction and service loyalty : users' perception on telecommucation service providers in Malaysia /
Saved in:
| Main Author: | |
|---|---|
| Format: | Thesis Book |
| Language: | English |
| Published: |
2008.
|
| Subjects: | |
| Online Access: | http://dspace.fsktm.um.edu.my/handle/1812/771 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| LEADER | 01120cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | u781916 | ||
| 003 | SIRSI | ||
| 005 | 200911111105 | ||
| 008 | 091111s2008 my t 000 0 eng m | ||
| 040 | |a UME |d UMK | ||
| 043 | |a a-my--- | ||
| 098 | |a HF1008 |b UM 2008 Cho | ||
| 099 | |a HF1008 |b UM 2008 Cho | ||
| 100 | 1 | |a Chong, Hui Ling. | |
| 245 | 1 | 0 | |a Relationships between customer satisfaction and service loyalty : |b users' perception on telecommucation service providers in Malaysia / |c Chong Hui Ling. |
| 260 | |c 2008. | ||
| 300 | |a viii, 92 [4] leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Jabatan Kewangan dan Perbankan, Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2009. | ||
| 504 | |a Bibliography: leaves 74-91. | ||
| 650 | 0 | |a Customer loyalty |x Case studies | |
| 650 | 0 | |a Customer relations |x Management |x Case studies. | |
| 710 | 2 | 0 | |a Universiti Malaya. |b Jabatan Kewangan dan Perbankan. |
| 856 | 4 | 1 | |u http://dspace.fsktm.um.edu.my/handle/1812/771 |
| 900 | |a NSR | ||
| 596 | |a 19 | ||
| 999 | |a HF1008 UM 2008 CHO |w LC |c 1 |i A513493095 |d 15/6/2010 |f 15/6/2010 |g 1 |l STACKS |m P19KOTA |r Y |s Y |t TESIS |u 14/6/2010 | ||