Customer perceived quality, relationship quality and business loyalty : an example of B2B organization /
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| 主要作者: | |
|---|---|
| 格式: | Thesis 圖書 |
| 語言: | English |
| 出版: |
2008.
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| 主題: | |
| 在線閱讀: | http://dspace.fsktm.um.edu.my/handle/1812/785 |
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| 005 | 200911121510 | ||
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| 040 | |a UMM |d UMK | ||
| 043 | |a a-my--- | ||
| 090 | |a HF1008 |b UM 2008 Kon | ||
| 098 | |a HF1008 |b UM 2008 Kon | ||
| 100 | 1 | |a Kong, Shin Yee. | |
| 245 | 1 | 0 | |a Customer perceived quality, relationship quality and business loyalty : |b an example of B2B organization / |c Kong Shin Yee. |
| 260 | |c 2008. | ||
| 300 | |a vi, 83 [13] leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Jabatan Pemasaran dan Sistem Maklumat, Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2009. | ||
| 504 | |a Includes bibliographical references. | ||
| 650 | 0 | |a Manufacturing industries |z Malaysia |x Quality control. | |
| 650 | 0 | |a Customer loyalty |z Malaysia |x Case studies. | |
| 650 | 0 | |a Consumer satisfaction |z Malaysia. | |
| 650 | 0 | |a Customer relations |z Malaysia |x Management. | |
| 650 | 0 | |a Industrial marketing |z Malaysia |x Research. | |
| 710 | 2 | |a Universiti Malaya. |b Jabatan Pemasaran dan Sistem Maklumat. | |
| 856 | 4 | 1 | |u http://dspace.fsktm.um.edu.my/handle/1812/785 |
| 900 | |a NSR-ZA | ||
| 596 | |a 1 19 | ||
| 999 | |a HF1008 UM 2008 KON |w LC |c 1 |i A513502163 |d 27/11/2016 |e 27/11/2016 |f 19/1/2010 |g 1 |l STACKS |m P01UTAMA |n 3 |r Y |s Y |t TESIS |u 15/1/2010 | ||
| 999 | |a HF1008 UM 2008 KON |w LC |c 1 |i A513501525 |d 10/8/2011 |f 10/8/2011 |g 1 |l STACKS |m P19KOTA |r Y |s Y |t TESIS |u 10/8/2011 | ||