Service quality, customer satisfaction and loyalty towards JKR Malaysia /
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| Main Author: | |
|---|---|
| Format: | Thesis Book |
| Language: | English |
| Published: |
2009.
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| Subjects: | |
| Online Access: | http://dspace.fsktm.um.edu.my/handle/1812/550 |
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| LEADER | 01409cam a2200325 a 4500 | ||
|---|---|---|---|
| 001 | u782333 | ||
| 003 | SIRSI | ||
| 005 | 200911181247 | ||
| 008 | 091118s2009 my t 000 0 eng m | ||
| 040 | |a UMK |d UMM | ||
| 043 | |a a-my--- | ||
| 090 | |a HF1008 |b UM 2009 Mohsar | ||
| 098 | |a HF1008 |b UM 2009 Mohsar | ||
| 100 | 0 | |a Mohammad Suhainy Abdull Rahim. | |
| 245 | 1 | 0 | |a Service quality, customer satisfaction and loyalty towards JKR Malaysia / |c Mohammad Suhainy Abdull Rahim. |
| 260 | |c 2009. | ||
| 300 | |a [15] 66 [15] leaves :bill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Jabatan Pemasaran dan Sistem Maklumat, Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2009. | ||
| 504 | |a Includes bibliographical references. | ||
| 610 | 2 | |a Malaysia. |b Jabatan Kerja Raya. | |
| 650 | 0 | |a Consumer satisfaction |z Malaysia. | |
| 650 | 0 | |a Customer relations |z Malaysia |x Management |x Case studies. | |
| 650 | 0 | |a Customer loyalty |z Malaysia. | |
| 650 | 0 | |a Customer services |z Malaysia. | |
| 710 | 2 | |a Universiti Malaya. |b Jabatan Pemasaran dan Sistem Maklumat. | |
| 856 | 4 | 1 | |u http://dspace.fsktm.um.edu.my/handle/1812/550 |
| 900 | |a NSR-ZA | ||
| 596 | |a 1 19 | ||
| 999 | |a HF1008 UM 2009 MOHSAR |w LC |c 1 |i A513766678 |d 22/2/2010 |f 22/2/2010 |g 1 |l STACKS |m P19KOTA |r Y |s Y |t TESIS |u 22/2/2010 | ||
| 999 | |a HF1008 UM 2009 MOHSAR |w LC |c 1 |i A513765598 |d 21/9/2016 |e 21/9/2016 |f 18/5/2010 |g 1 |l STACKS |m P01UTAMA |n 8 |r Y |s Y |t TESIS |u 18/5/2010 | ||