ITIL (Information Technology Infrastructure Library) implementation and success factors in MSC status organizations : an exploratory study /
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| 格式: | Thesis 图书 |
| 语言: | English |
| 出版: |
2010.
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| 在线阅读: | http://studentsrepo.um.edu.my/id/eprint/1813 |
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itil
1
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| 实物描述: | [1] viii, 107 leaves : ill. ; 30 cm. Also issued in CD. |
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| 参考书目: | Bibliography: leaves 97-107. |