Ng, O. L. (2010). Survey on customer's perception of their main banker's value disciplines and service loyalty: A case of retail banking customers in Malaysia.
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Ng, Oy Lin. Survey on Customer's Perception of Their Main Banker's Value Disciplines and Service Loyalty: A Case of Retail Banking Customers in Malaysia. 2010.
توثيق جمعية اللغة المعاصرة MLA (الطبعة الثامنة)Ng, Oy Lin. Survey on Customer's Perception of Their Main Banker's Value Disciplines and Service Loyalty: A Case of Retail Banking Customers in Malaysia. 2010.
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