Survey on customer's perception of their main banker's value disciplines and service loyalty : a case of retail banking customers in Malaysia /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
2010.
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| Subjects: | |
| Online Access: | http://studentsrepo.um.edu.my/id/eprint/1851 |
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| 003 | SIRSI | ||
| 005 | 201106231218 | ||
| 008 | 110623s2010 my a t 000 0 eng m | ||
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| 043 | |a a-my--- | ||
| 090 | |a HF1008 |b UM 2010 Ng | ||
| 098 | |a HF1008 |b UM 2010 Ng | ||
| 100 | 1 | |a Ng, Oy Lin. | |
| 245 | 1 | 0 | |a Survey on customer's perception of their main banker's value disciplines and service loyalty : |b a case of retail banking customers in Malaysia / |c Ng Oy Lin. |
| 260 | |c 2010. | ||
| 300 | |a [2] xi, 108 [12] leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.B.A.) -- Sekolah Perniagaan Pascasiswazah, Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2011. | ||
| 504 | |a Bibliography: leaves 99-108. | ||
| 530 | |a Also issued in CD. | ||
| 650 | 0 | |a Relationship marketing |z Malaysia |v Case studies. | |
| 650 | 0 | |a Bank management |z Malaysia. | |
| 650 | 0 | |a Financial services industry |z Malaysia |x Management. | |
| 650 | 0 | |a Customer loyalty |z Malaysia |v Case studies. | |
| 650 | 0 | |a Customer relations |z Malaysia |x Management. | |
| 650 | 0 | |a Consumer satisfaction |z Malaysia |x Evaluation. | |
| 710 | 2 | |a Universiti Malaya. |b Sekolah Perniagaan Pascasiswazah. | |
| 856 | 4 | 1 | |u http://studentsrepo.um.edu.my/id/eprint/1851 |
| 900 | |a NHS-ZA | ||
| 596 | |a 1 19 25 | ||
| 999 | |a HF1008 UM 2010 NG |w LC |c 1 |i A514712469 |d 5/7/2015 |e 5/7/2015 |f 21/11/2011 |g 1 |l STACKS |m P01UTAMA |n 2 |r Y |s Y |t TESIS |u 21/11/2011 |1 AHSS | ||
| 999 | |a HF1008 UM 2010 NG |w LC |c 1 |i A514712490 |d 10/7/2012 |f 10/7/2012 |g 1 |l STACKS |m P19KOTA |r Y |s Y |t TESIS |u 5/7/2012 | ||
| 999 | |a HF1008 UM 2010 NG |w LC |c 1 |i A514712234 |f 30/3/2023 |g 1 |l STACKS |m P25UMARCHI |r N |s Y |t CD |u 30/3/2023 |1 AHSS |o .STAFF. MST-CD2142 | ||