Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /

Determining effect of website usability and satisfaction on loyality and positive word-of-mouth : Malaysia internet banking /

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Bibliographic Details
Main Author: Tan, Hui Lee
Format: Thesis Book
Language:English
Published: 2010.
Subjects:
Customer loyalty > Malaysia.
Customer services > Malaysia.
Customer relations > Malaysia.
Internet banking > Malaysia.
Online Access:http://studentsrepo.um.edu.my/id/eprint/1620
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Description
Physical Description:[1] viii, 78 leaves : ill. ; 30 cm.
Also issued in CD.
Bibliography:Bibliography: leaves 66-73.

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