Investigating the mediation effect of satisfaction on relationships between service quality and perceived value to loyalty : empirical evidence from telecommunication service centres in Malaysia /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
2011.
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| Subjects: | |
| Online Access: | http://studentsrepo.um.edu.my/id/eprint/1311 |
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| Physical Description: | [1] v, 88 leaves : ill. ; 30 cm. Also issued in CD. |
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| Bibliography: | Bibliography: leaves 69-79. |