APA引文

Roskhan Abdul Shukur. (2012). A CRM framework for a banking call centre.

Chicago Style (17th ed.) Citation

Roskhan Abdul Shukur. A CRM Framework for a Banking Call Centre. 2012.

MLA引文

Roskhan Abdul Shukur. A CRM Framework for a Banking Call Centre. 2012.

警告：這些引文格式不一定是100％准確.