A study on the role of customer satisfaction in domestic retail banking sector /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
2012.
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| Subjects: | |
| Online Access: | http://studentsrepo.um.edu.my/id/eprint/3421 |
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| LEADER | 01392cam a2200325 a 4500 | ||
|---|---|---|---|
| 001 | u855299 | ||
| 003 | SIRSI | ||
| 005 | 201204201021 | ||
| 008 | 120420s2012 my a t 000 0 eng m | ||
| 040 | |a UMM |d UMK |d AUM |e rda | ||
| 090 | |a HF1008 |b UM 2012 Won | ||
| 098 | |a HF1008 |b UM 2012 Won | ||
| 100 | 1 | |a Wong, Siew Fong. | |
| 245 | 1 | 2 | |a A study on the role of customer satisfaction in domestic retail banking sector / |c Wong Siew Fong. |
| 260 | |c 2012. | ||
| 300 | |a 93 leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Thesis (Ph.D) -- Fakulti Perniagaan dan Perakaunan, Universiti Malaya, 2012. | ||
| 504 | |a Bibliography: leaves 73-80. | ||
| 530 | |a Also issued in CD. | ||
| 650 | 0 | |a Banks and banking. | |
| 650 | 0 | |a Bank management. | |
| 650 | 0 | |a Consumer satisfaction |x Evaluation. | |
| 650 | 0 | |a Financial services industry |x Customer services. | |
| 596 | |a 1 19 25 | ||
| 710 | 2 | |a Universiti Malaya. |b Fakulti Perniagaan dan Perakaunan. | |
| 856 | 4 | 1 | |u http://studentsrepo.um.edu.my/id/eprint/3421 |
| 900 | |a NHS | ||
| 999 | |a HF1008 UM 2012 WON |w LC |c 1 |i A515060959 |d 15/2/2017 |e 15/2/2017 |f 20/11/2012 |g 1 |l STACKS |m P01UTAMA |n 6 |r Y |s Y |t TESIS |u 20/11/2012 | ||
| 999 | |a HF1008 UM 2012 WON |w LC |c 1 |i A515060891 |d 28/11/2012 |f 28/11/2012 |g 1 |l STACKS |m P19KOTA |r Y |s Y |t TESIS |u 28/11/2012 | ||
| 999 | |a HF1008 UM 2012 WON |w LC |c 1 |i A516258961 |f 30/3/2023 |g 1 |l STACKS |m P25UMARCHI |r N |s Y |t CD |u 15/6/2015 |1 AHSS |o .STAFF. MST-CD2354 | ||