The development of knowledge based helpdesk system for a large multinational company /
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| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
2013.
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| LEADER | 01029cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | u875132 | ||
| 003 | SIRSI | ||
| 005 | 201302271652 | ||
| 008 | 130227s2013 my a t 000 0 eng m | ||
| 040 | |a UMM | ||
| 090 | |a QA76 |b UM 2013 Pon | ||
| 100 | 0 | |a Ponmalar Parasuraman. | |
| 245 | 1 | 4 | |a The development of knowledge based helpdesk system for a large multinational company / |c Ponmalar Parasuraman. |
| 260 | |c 2013. | ||
| 300 | |a xii, 199 leaves : |b ill. ; |c 30 cm. | ||
| 502 | |a Dissertation (M.Comp.Sc.) -- Jabatan Sains Maklumat, Fakulti Sains Komputer dan Teknologi Maklumat, Universiti Malaya, 2013. | ||
| 504 | |a Bibliography: leaves 143-149. | ||
| 650 | 0 | |a Knowledge management. | |
| 650 | 0 | |a International business enterprises |x Customer services |x Information technology. | |
| 650 | 0 | |a Computer technical support |x Automation. | |
| 710 | 2 | |a Universiti Malaya. |b Jabatan Sains Maklumat. | |
| 900 | |a AT-ZA | ||
| 596 | |a 1 | ||
| 999 | |a QA76 UM 2013 PON |w LC |c 1 |i A515374498 |d 3/7/2013 |f 3/7/2013 |g 1 |l STACKS |m P01UTAMA |r Y |s Y |t TESIS |u 3/7/2013 | ||